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Terms and Conditions

Seller’s Obligations

The Seller undertakes to dispatch the goods ordered by the Buyer via the shipment service chosen by the Buyer, to the address indicated by the Buyer or to the selected parcel locker, only after receiving the Buyer’s payment.


Delivery timeframes for goods:

  • Stocked goods are dispatched within 5–9 business days from receipt of payment;
  • Goods manufactured to order (as indicated in the product description) are dispatched within a correspondingly longer period.


Use of Software

By downloading from the Apple App Store or Google Play Store, or by using the control app or the OXYGEN Wi-Fi controller, the user agrees that UAB OXYGEN group may collect anonymized ventilation unit usage data.

 
Filter Subscription Order

The Seller undertakes, via the shipment service chosen by the Buyer, to supply ventilation unit air filters for one year from the date of the order to the address indicated by the Buyer or to the selected parcel locker, ensuring the replacement frequency recommended by the manufacturer. An individual delivery schedule is created for each Buyer depending on the selected subscription plan.

Once the order is confirmed and payment is received, the first filter shipment is dispatched. Subsequent filter shipments are sent only if the Buyer has no outstanding debts.


Buyer’s Obligations

The Buyer undertakes to provide correct contact details for the delivery of the ordered goods and to accept the delivered shipments or collect them from the selected parcel locker within the time specified by UAB Venipak LT after receiving notification from the shipment service. If the shipment is not collected on time, a repeat shipping fee will apply.

By ordering an annual air filter subscription, the Buyer undertakes to pay the monthly subscription fee for the delivered filters for no less than 12 months, according to advance invoices or payment instructions received from UAB OXYGEN group or UAB Domus Tersus. This provision does not apply if a one-time payment is chosen for the full filter set.

If the Buyer wishes to terminate the contract, the Buyer undertakes to pay for the filters dispatched during the validity period of the contract according to the VAT invoices already issued. Failure to fulfill these obligations will result in the debt being recovered in accordance with the procedure established by law. Upon termination of the subscription contract or if the Buyer is late in paying the regular monthly installment, the supply of air filters is discontinued.


Returns of Goods

Defects in sold goods are remedied, and defective goods are replaced or returned in accordance with the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of June 11, 2001, “On the Approval of Retail Trade Rules.”

The Buyer, if a natural person, has the right to withdraw from a distance contract within 14 (fourteen) days without giving any reason, except for the exceptions provided for in Article 6.228(10), paragraph 2 of the Civil Code. The Buyer may withdraw from the sale and purchase agreement only if the product has not been used, damaged, or lost its commercial appearance (labels intact, protective films not removed, etc.; this does not apply when returning a defective product), and only such changes have been made to the appearance of the product or its packaging as were necessary to inspect the received product. The Buyer must exercise this right responsibly and return the product in its original neat packaging, together with all component parts of the product. Upon withdrawal from the contract, the Buyer is liable for any reduction in the value of the product resulting from actions that were not necessary to determine the nature, characteristics, and functioning of the product.

The withdrawal period expires after 14 (fourteen) days: in the case of a sale and purchase contract, from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the ordered goods. The goods must be returned no later than 14 (fourteen) days from the date on which notice of withdrawal from the contract is submitted to the Seller. The Buyer is responsible for properly packaging the product for return. The Buyer bears the direct costs of returning the goods.

Money for the returned product, excluding the amount paid by the Buyer for delivery, is refunded within 7 (seven) days from receipt of the Buyer’s withdrawal. The money is refunded to the Buyer by bank transfer, regardless of how the payment for the product was originally made.


Company Details

UAB „OXYGEN group“

Company code: 304288834

VAT code: LT100010366918

Account No.: LT427044060008103886, AB SEB bankas

Address: Lyderystės St. 2 - D3, Biruliškės, Kaunas District., LT-54469 Kaunas

Phone: +370 5 208 4887